Returns & Warranty

Returns & Warranty Policy

30-day return window on qualifying items. Manufacturer warranty coverage on all major brands.

30 Days

Return window from delivery

Unopened Only

Full refund in original packaging

Manufacturer Warranty

Handled by the manufacturer

Return Eligibility

Unopened items in original factory-sealed packaging

Full refund, no restocking fee, within 30 days of delivery

Opened items in like-new condition with all original contents

Subject to a 15%–25% restocking fee — waived if you buy a replacement of equal or greater value. See below

Custom-configured machine control systems

Not eligible for return — configured-to-order items are final sale

Special order items

Not eligible for return — special orders are final sale

Items with physical damage or missing components

Not eligible for return

Software licenses, calibration certificates, or services

Non-returnable

Restocking Fees

Condition	Fee
New / factory sealed, original packaging	No fee
Open-box, all contents present and like-new	15%–25% (varies by condition)
Open-box + replacement purchase of equal/greater value	Restocking fee waived*
Missing accessories or documentation	Replacement cost deducted from refund

*Restocking fee waiver requires the item to be in open-box condition (opened but not used or damaged), with the original manufacturer box in resalable condition, the original outer shipping carton returned for inspection, and all original contents (manuals, accessories, warranty cards, cables) present. You are still responsible for return shipping. We inspect every returned item; if the product or packaging does not qualify, the standard restocking fee applies even with a replacement purchase.

What Must Be Included

All returns must include:

→Original manufacturer packaging (box, foam inserts, case)
→All included accessories (cables, batteries, chargers, rod clamps, etc.)
→All documentation (manuals, calibration certificates, warranty cards)
→The RMA number written on the outside of the return package

Important: Returns received without an RMA number or missing components will be refused and returned to sender at the customer's expense.

How to Initiate a Return

Email info@expresstools.com with your order number and reason for return. Do not ship the item without an approved RMA number.

Pack the item securely

Use the original packaging if possible. Include all accessories and documentation. Write the RMA number clearly on the outside of the box.

Ship to the address provided

We will include the return shipping address with your RMA confirmation. Customer is responsible for return shipping costs unless the item is defective or we made an error.

Refund processed after inspection

Once we receive and inspect the item (typically 2–3 business days), your refund will be issued to the original payment method within 5–10 business days.

Manufacturer Warranty Coverage

New products carry the original manufacturer's warranty, which is provided and administered by the manufacturer. Express Tools does not provide or service warranties. Typical coverage periods by brand:

Brand	Typical Coverage
Topcon	1–3 years (varies by product)
Leica	1–3 years (varies by product)
Spectra Precision	1–3 years (varies by product)

Consult the documentation included with your product for exact warranty terms. Coverage periods listed above are typical ranges and may vary by model.

Warranty Claims

Warranties are provided and administered by the product manufacturer, not by Express Tools. If your product has a defect covered by its manufacturer warranty, contact the manufacturer directly through their authorized service network to start a claim.

Have your model and serial number ready when you reach out. Warranty service is handled entirely by the manufacturer to keep your coverage valid and get you the fastest resolution. Need your order details? Email info@expresstools.comand we'll send them over.